Principal Experience Strategist · Research · Design · AI · Systems
25 years turning complex human problems into elegant, measurable solutions. Research, design, systems thinking, and AI fluency — across Fortune 500, healthcare, government, and emerging technology.
"I started in computer science, discovered my true north in human experience, and never looked back."
That pivot — from Pascal to people — shaped everything. Over 25 years I've developed a rare blend of technical fluency and design empathy, moving fluidly between strategy, systems architecture, rapid prototyping, and research-driven product thinking.
I'm energized by the "Yes, and..." moments — when a problem expands in interesting directions, when a constraint demands a creative solution, when AI and human insight combine to produce something neither could achieve alone. That instinct has driven my best work across Fortune 500 enterprise, healthcare, government, and civic tech.
Today I'm building with AI-augmented tools across design, development, and deployment — always asking: how do we make this work better for real people?
Expertise
Sectors Served
Allen Interactions is a high-end interactive eLearning consultancy known for user-focused, research-driven design. As Senior Experience Producer, I led creative teams through rapid prototyping, usability testing, and agile development of custom interactive eLearning for Fortune 500 clients — Medtronic, GE, Delta, Merck, Cargill, and more. Built client relationships, scoped and bid complex projects, and drove zero-defect delivery standards across medical, financial, manufacturing, and aviation sectors.
Consulted across UX, CX, service design, and process improvement for corporate, government, and non-profit organizations. Delivered needs analysis, personas, journey maps, rapid prototypes, usability studies, and strategic recommendations — serving populations from Fortune 500 executives to low-literacy new immigrants. Built mobile apps, designed statewide digital literacy platforms, and shaped EU climate change workshop toolkits.
Also designed and developed eLearning and corporate curricula initiatives across 10+ industry sectors — including onboarding programs, compliance training, product training, blended learning solutions, and multilingual content (Spanish, Somali, and French) for diverse populations and organizations of all sizes.
A multi-year initiative spanning four major bodies of work. First, designed a comprehensive training ecosystem for an enterprise SaaS platform rollout — including a simulated learning environment mirroring QA and production systems, proto-personas for all teams, and scaffolded curricula sequenced so each cohort's work built the realistic database content the next cohort would train on.
Second, led a full overhaul of UCare's Product and Compliance training library — redesigning courses from passive content-focused courses into user-focused, engaging, interactive eLearning. Then streamlined and standardized the annual curricula rollout and delivery process so that training reached all learners consistently and efficiently year over year. Also reduced LMS data transmission failure rates from >30% to under 2% through design and platform intervention.
Third, led a separate UX research initiative to redesign the L&D SharePoint site — designing and executing the full usability test, analyzing results, and driving site modifications based on findings.
Throughout, mentored teammates on UX research, usability testing, instructional design, rapid prototyping, LMS administration, and project management — building team capability across all aspects of the role.
Laura is a thoughtful and focused strategist. She brought calm intention and clarity to our work — her career as a consultant drives her to ask great questions and design meaningful strategies. She is a leader in the learning, technology, and business space.
M.H. · Senior Manager, Global Facilitation · PACT Executive Board
She did a fantastic job clarifying ambiguous requirements and building relationships with SMEs — consultative skills that delivered a prototype in only 4 days.
Project Feedback · Consulting Engagement
This has been a very complicated process, and she put a ton of work in to get this off the ground. We would not have gotten to this point without her.
HR Operations · Enterprise Client
Minneapolis & New York City · Available for consulting & contract work